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IT Support and Consultancy Services from Byte Computers

IT Support and Consultancy Services

Free a free no obligation quote, please email info@bytecomputersltd.co.uk


WELCOME TO BYTE COMPUTERS LTD.

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WELCOME
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Whether your needs range from a personal computer or  server based SME network. Byte Computers can attend to all your IT consultancy and support requirements no matter what the size.

We are an organisation that can fully support your SME environments – from peer to peer systems through to server based environments.

We provide fast, efficient, cost effective solutions for all your IT desires.

Our IT Support personnel have the skills to fix your issue. We can offer ad-hoc IT and network support, daily/weekly/monthly system check ups or an array of IT support contracts to suit your business.
Gold level IT Support customers enjoy immediate attention to their most urgent needs whilst 98% of issues are fixed remotely via secure 128bit – 256bit end to end encryption remote tools.

If you would like an idea of how much it would cost to take the “ouch” out of your IT with a Byte IT Support contract, please use the contact us page for an immediate quote.

Free a free no obligation quote, please email info@bytecomputersltd.co.uk

ABOUT US

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The Company

Byte consultants and engineers have had many years experience within the IT industry. Byte Computers pride themselves on quality and efficiency making your business work for you.

With a wide scope of expertise, we can offer bespoke solutions tailored to your company’s best needs, whether it is networking, remote working, backup or security – Byte will offer the best possible, tested solutions at minimum cost.

The Services

Byte Computers offer a wide range of services, all of which are applicable for home users and SME alike. 
We understand and quantify that different organisations have very different needs, we therefore offer a professional bespoke IT Support service to every customer we undertake projects for.

The Team

Byte directors, administration staff, and engineers have amassed a vast experience and knowledge of the computer industry. We believe it is it imperative to get it right first time, every time.  All support and consultancy services are available to both domestic and SME market.

Pre-Sales, Technical, Support

If you would like help in selecting the right system or to discuss the ideal specification, please contact one of our qualified technical engineers who will be happy to help.

Free a free no obligation quote, please email info@bytecomputersltd.co.uk

CONSULTANCY

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To succeed in competitive environments, organisations and their staff must embrace new technology and IT to help achieve their business goals.
Byte senior staff are available as consultants to advise and prepare organisations for the next step in productivity and exemplar performance on a budget.

We will also serve documents/presentations to help advise on workings of such systems within your SME to identify crucial points which will excel your business to a new era of performance. Please send email by using this form for details on consultancy prices.

Free a free no obligation quote, please email info@bytecomputersltd.co.uk

IT SUPPORT

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By taking out an IT support contract you are buying the piece of mind knowing when your IT kit lets your down, it will be fixed before it damages your business.
We can adapt any contract to give you the cover and response your business demands.
Deciding the level of cover is your decision and should be action / reaction based. If your business can’t survive at all without your IT, we will be advising you about fault tolerant systems. If you can still trade then a 2 hour response would be more appropriate.

Our gold support contract offers you the following SLA :

  • We will be on site within 2 hours if your business is down
    i.e. everyone can not work Server/infrastructure down (location dependant)
  • We will be on site within 4 hours if a user is down
    i.e. one person cannot work. PC down
  • We will be on site within 8 – 16 hours for a minor reported fault
    i.e. one person can not print
  • We will remain on site to fix the fault to our best endeavours
  • You will receive unlimited telephone tech support, we will endeavour to return your call within the hour if we can’t deal with it immediately
  • You will receive unlimited dial in support to fix server issues. We will endeavour to take remote control of your server within 4 hours of the call been logged (unless business down severity call)
  • You will not be charged travelling time and if we do not arrive on site within these time scales, you will receive the first hour’s labour for free
We bill our time in 15 minute increments, so you will only be charged for the time spent on site.

Free a free no obligation quote, please email info@bytecomputersltd.co.uk

BUSINESS SERVERS

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With over 7 years experience, Byte have tried and tested business server solutions in multiple environments, from Architects, to freight and logistic providers.

We have supported Microsoft Small Business server to many local businesses during this period. This experience has made us truly a one stop shop for your office computing needs.
If you put your IT in our hands, we’ll take over the management of all your issues. We will recommend the correct Internet service Provider for your company. We will handle the mail feeds, ensure your network is secure and virus free. Recommend upgrades that you will benefit from, all of which will keep you at the front of the field. It’s the equivalent of having your own IT manager in house without the overhead.
Other services we offer at competitive rates are:

  • VoIP Installations, Support, Training
  • Printing/Copying/Digital Scanning MFPs (multi function printers)
  • Network Cabling
  • Office Suite Training

Free a free no obligation quote, please email info@bytecomputersltd.co.uk

VOIP

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V4 VoIP

Networked systems for both office based and home workers are a must in the world’s competitive environments.  An ever evolving technology is the use of the internet as your phone line.  The only prerequisite is broadband and a compatible internet based phone/headset. 

Byte currently offers VoIP to all aspects of any SME and domestic markets.  As V4 VoIP partner, Byte can offer a locally installed IP PBX systems or Hybrid hosted solutions which are based on the rock solid architecture of the Linux OS and TrixBox VoIP server formerly known as Asterix.

Some typical benefits of an IP PBX system are:

  • Auto attendant – introduce your business to callers
  • Skills based routing – 1 for accounts, 2 for support etc…
  • Reduce call costs by tunnelling calls via the internet
  • Talk on your laptop
  • Get your voice mail via email
  • Region free numbers
  • Increase productivity – create blast groups and night service to target calls to staff members
  • HUD – control your phone system through your PC with intuitive work flow
  • Integration with Outlook contacts – calls made via outlook contact database
  • Conference bridges
Reporting functions and report exporting in to CSV format.

Free a free no obligation quote, please email info@bytecomputersltd.co.uk

CABILING

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Byte Computers work along side local businesses to achieve the best possible level in all competencies.

Byte can offer quality, cost effective CAT5 5E and CAT 6 cabling solution with a fast turnaround throughout your whole organisation.  Byte also install and support wireless systems (see note on wireless connectivity) configurations of routers, PC/Laptops and peripherals - saving capitol on infrastructure overhead.    

Byte has built many IT infrastructures from the ground up, tested in stages to complete projects on time and on budget.  We have in-house and local expertise to hand and tailor your data cabling requirements precisely to your needs.

Wireless connectivity:

The level of office proficiency still relies heavily on hard wired solutions.  The cabling infrastructure is the heart of your network and without good quality data cabling system data will be transmitted slower, information can be corrupted or lost and, in the very worst cases, systems will simply fail to transmit.

Free a free no obligation quote, please email info@bytecomputersltd.co.uk

CONTACT US

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WELCOME
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Address
Byte Studios
1 Tamarisk Close,
The Rock
Telford,
TF3 5EE

Telephone/Fax
Telephone 01952 456 147

Mobile
07595 937 035

E-Mail
info@bytecomputersltd.co.uk

Technical Enquiries
support@bytecomputersltd.co.uk

Free a free no obligation quote, please email info@bytecomputersltd.co.uk